Vibe Club Rewards Benefits

Membership Eligibility

• Age Requirement: Members must be at least 15 years old to join the Vibe Club loyalty program.
• Geographic Restrictions: The program is available only to residents of United Kingdom
• Account Creation: Only one loyalty account is allowed per person. Duplicate accounts will be merged or deleted at the company’s discretion.

Points Accumulation:

• Eligible Purchases: Points are earned on qualifying purchases only. Gift cards, taxes, and shipping fees do not earn points unless otherwise specified.
• Retroactive Points: Points cannot be earned retroactively for purchases made prior to joining the program.
• Point Adjustments: The company reserves the right to adjust points for returns, refunds, or cancelled orders.

Points Expiry

• Points Validity: Points must be used within 12 months of earning them, after which they will expire.
• Notifications: Members will be notified monthly of their point balance and any upcoming expirations.

Reward Redemption Limits

• Daily/Transaction Limits: Only one reward can be redeemed per transaction unless specified otherwise.
• Non-Transferable: Rewards and points are non-transferable and cannot be exchanged for cash or gift cards.

Program Updates and Modifications

• Notice of Changes: The company reserves the right to change, modify, or terminate the loyalty program and its rules at any time. Members will be notified one week in advance of any significant changes.
• Continued Participation: By continuing to participate in the program after changes are made, members agree to the updated terms.

Membership Cancellation

• Voluntary Cancellation: Members can cancel their membership at any time by contacting customer service. Upon cancellation, all points and rewards will be forfeited.
• Involuntary Termination: The company reserves the right to terminate a member’s account if any abuse, fraud, or violation of the program rules is detected. All points and rewards will be forfeited upon termination.

Communication Preferences

• Opt-In for Communication: By joining the Vibe Club, members agree to receive promotional communications related to the loyalty program.
• Opt-Out: Members can opt-out of communications at any time but may miss out on important updates and exclusive offers.

Privacy and Data Security

• Data Collection: Personal information collected during the program will be used in accordance with the company’s privacy policy.
• Data Protection: The company is committed to protecting members’ data and will take appropriate measures to ensure its security.

Dispute Resolution

• Discrepancies: Any discrepancies in points or rewards must be reported to customer service within 7 days of the transaction.
• Final Decision: The company’s decision regarding any disputes or issues within the loyalty program will be final.

Q: What is the Vibe Club Loyalty Program?

A: The Vibe Club is our exclusive loyalty program designed to reward our customers for their continued support. Members can earn points on every purchase, which can be redeemed for free products and special offers.

Q: How do I join the Vibe Club?

A: You can join the Vibe Club by signing up on our website, or in-store at any of our locations. Membership is free and open to everyone.

Q: How do I earn points?

A: You earn 1 point for every £1 spent on eligible purchases. Points are automatically added to your account when you make a purchase using your registered account details.

Q: What can I do with my points?

A: Points can be redeemed for a variety of rewards, including free regular sandwiches, drinks, and special discounts. You can view and redeem available rewards through your account on our website.

Q: Do my points expire?

A: Yes, points expire after 12 months from the date they were earned. We’ll send you reminders as your points are about to expire, so you don’t miss out on your rewards.

Q: How do I redeem my rewards?

A: You can redeem your rewards in-store or online. Simply select the reward you want to use at checkout, and it will be applied to your purchase.

Q: Can I use multiple rewards in a single transaction?

A: Only one reward can be redeemed per transaction, unless otherwise specified.

Q: What is the birthday reward, and how do I qualify?

A: As a Vibe Club member, you’re eligible for a free regular sandwich of your choice on your birthday. To qualify, you must have made at least one purchase within the 3 months before your birthday. The reward is redeemable for up to 7 days before or after your birthday.

Q: Can I upgrade my free sandwich reward?

A: Yes, you can upgrade your free sandwich reward with extras or premium ingredients, but the cost of any upgrades must be paid separately.

Q: I forgot to use my account at checkout. Can I still earn points?

A: Unfortunately, points cannot be added retroactively for purchases made without using your registered account details.

Q: Can I transfer my points to someone else?

A: No, points and rewards are non-transferable and can only be used by the account holder.

Q: How can I check my points balance?

A: You can check your points balance by logging into your Vibe Club account or on our website. Your points balance will also be printed on your receipt after each purchase.

Q: What happens if I return an item?

A: If you return an item, the points earned from that purchase will be deducted from your account. If the return is part of a larger transaction, the points adjustment will be proportional.

Q: Can my membership be terminated?

A: Yes, we reserve the right to terminate your membership if we detect any fraudulent activity, abuse, or violation of the program rules. All points and rewards will be forfeited upon termination.

Q: How do I update my account information?

A: You can update your personal information, including your email address and birthday, by logging into your Vibe Club account on our website.

Q: How will I receive updates about the Vibe Club?

A: You’ll receive updates and exclusive offers via email. Be sure to check that you’re opted in to receive communications so you don’t miss out!

Q: Can I opt out of the program?

A: Yes, you can cancel your Vibe Club membership at any time by contacting our customer service team at guestrelations@whichwich.co.uk. Please note that once your account is cancelled, any remaining points and rewards will be forfeited.

Q: What should I do if I have a problem with my account?

A: If you encounter any issues with your account or have questions about the program, please contact our customer service team at guestrelations@whichwich.co.uk, and we’ll be happy to assist you.

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